Delayed flight - skyaid plus

What is a Delayed Flight?

A delayed flight occurs when an aircraft fails to depart or arrive at its scheduled time. Flight delays can range from minor inconveniences to major disruptions that affect your entire travel plans.

🕐 Delay Threshold

Most airlines consider a flight delayed when it’s 15+ minutes behind schedule, but compensation typically starts at 2-3 hours depending on the distance and jurisdiction.

Common Delay Examples:

Weather conditions (storms, fog, snow, ice)
Technical maintenance issues
Air traffic control restrictions
Crew scheduling problems
Airport operational issues
Aircraft equipment malfunctions
Security incidents
Fuel shortage or refueling delays
Bird strikes or wildlife interference
Connecting flight delays affecting crew

How SkyAid+ Helps You

When your flight is delayed, SkyAid+ steps in to ensure you get the compensation and reimbursement you deserve. We handle the complex paperwork and negotiations with airlines so you don’t have to.

💰 Compensation Claims

We pursue airline compensation for eligible delays under passenger rights regulations.

🎫 Expense Reimbursement

Even if compensation isn’t available, we can help reimburse your delay-related expenses.

🚫 No Insurance Required

Our service works independently – you don’t need travel insurance to qualify.

📋 Expert Handling

We manage all communications with airlines and process your claims professionally.

Qualification Process

1

Flight Delayed

Your flight experiences a significant delay

2

Submit Details

Provide flight information and documentation

3

We Assess

Our team evaluates your case for compensation eligibility

4

We Act

We pursue compensation or arrange reimbursement

🔄 Two-Track Approach

Track 1: If your delay qualifies for airline compensation, we claim it for you.
Track 2: If compensation isn’t available, you may still qualify for expense reimbursement through our program.

What Disqualifies Your Claim

❌ These situations typically don’t qualify for compensation:

Extraordinary circumstances (severe weather, natural disasters)
Air traffic control strikes
Security threats or incidents
Political instability or civil unrest
Medical emergencies requiring flight diversion
You were informed of the delay 14+ days in advance
You missed your flight due to late arrival at airport
You voluntarily changed your flight
Flight was cancelled due to insufficient passenger bookings
Delays under 3 hours for short-haul flights (under 1,500km)
You accepted alternative transportation that arrived within delay thresholds

Important: Even if your delay doesn’t qualify for airline compensation, you may still be eligible for our reimbursement program to cover out-of-pocket expenses like meals, accommodation, and transportation.

Frequently Asked Questions

How much compensation can I get?

Compensation varies by flight distance and delay duration. Short-haul flights (under 1,500km) can qualify for up to €250, medium-haul (1,500-3,500km) up to €400, and long-haul (over 3,500km) up to €600. Canadian regulations may also apply for flights to/from Canada.

What if the airline refuses to pay compensation?

If the airline denies compensation, you may still qualify for our reimbursement program. We’ll help cover reasonable expenses incurred due to the delay, such as meals, accommodation, and alternative transportation, regardless of the airline’s compensation decision.

Do I need travel insurance to use SkyAid+?

No! SkyAid+ works independently of travel insurance. Whether you have insurance or not, we can help you pursue airline compensation and provide reimbursement for qualifying delays.

How long does the process take?

Timeline varies by case complexity. Simple compensation claims may resolve in 2-8 weeks, while complex cases can take 3-6 months. Our reimbursement program typically processes faster, often within 2-4 weeks.

What documents do I need?

Bring your boarding passes, booking confirmation, receipts for delay-related expenses (meals, accommodation, transport), and any communication from the airline about the delay. Photos of departure boards showing the delay can also be helpful.

What expenses can be reimbursed?

Reasonable expenses directly caused by the delay including meals, overnight accommodation, local transportation to/from hotels, communication costs (phone calls to arrange alternative plans), and essential items if bags were delayed. Alcohol and luxury items are typically not covered.

Is there a time limit to file a claim?

Yes, most jurisdictions have time limits. In Europe, you typically have 2-6 years depending on the country. In Canada, the limit is usually 2 years. We recommend filing as soon as possible after your delayed flight for the best results.