Legal Entity: These Terms are entered into between you (“Client”, “Customer”, “you”) and SkyAid OÜ, a private limited company incorporated under the laws of the Republic of Estonia, registered in the Estonian Commercial Register under registration number 17440625, operating the SkyAid platform at skyaid.eu (“SkyAid”, “we”, “us”, “our”). By using the SkyAid platform or submitting a claim, you agree to be legally bound by these Terms and Conditions in their entirety.
Entity Transition Notice: SkyAid services were previously provided by Søren P Nielsen, CPA. As of the effective date of this version, all services are provided exclusively by SkyAid OÜ (Reg. 17440625). All rights, obligations, and active claims under prior agreements are transferred to and assumed by SkyAid OÜ. References to “Søren P Nielsen, CPA” in any prior correspondence or agreements shall be read as references to SkyAid OÜ from the effective date of these Terms.
SkyAid OÜ is a specialist claims management company — Specialists in International Air Passenger Rights — providing professional services across EU, UK, and international air passenger rights frameworks. These Terms constitute the entire and legally binding agreement between the Client and SkyAid OÜ.
1. Services Provided
SkyAid OÜ, as Specialists in International Air Passenger Rights, provides professional claims management services in connection with flight disruptions, including delays, cancellations, denied boarding, and baggage incidents. Our services encompass:
1.1 Multi-Vector Flight Data Audit & Technical Merit Assessment
Upon claim submission, our proprietary AI engine performs a Multi-Vector Flight Data Audit — a comprehensive technical analysis that cross-references tail-number rotation history, real-time and archival meteorological reports (METAR/TAF), global Air Traffic Control (ATC) logs, fleet-wide delay patterns, and airport ground operations data. This process produces a Technical Merit Score that quantifies the legal strength of your claim and substantiates it against anticipated airline defences before any filing takes place.
This is not a simple eligibility check. It is a structured evidence-synthesis process designed to identify precisely where the airline’s operational failure occurred, distinguish it from any legitimate extraordinary circumstances, and produce a claim file that is technically robust enough to withstand templated airline denials.
1.2 Extraordinary Circumstances Isolation Engine
Airlines frequently attempt to deny valid compensation claims by invoking “extraordinary circumstances” — citing weather events, air traffic control restrictions, or technical faults. Our system is engineered to isolate and challenge these defences by analysing fleet-wide operational patterns across the same aircraft type, route, and time window. Where the data indicates that the disruption was caused by an Operational Failure rather than a genuine extraordinary circumstance beyond the airline’s control, the claim is flagged for active challenge and the Technical Merit Score is updated accordingly. Claims are only pursued when our analysis establishes a clear, evidenced breach of passenger rights.
1.3 Human-in-the-Loop Validation
While our AI engine provides the initial data-driven Technical Merit Assessment, every claim undergoes a final validation by our specialist case management team before any formal filing. This human review ensures that all nuances specific to your journey — connection dependencies, passenger-specific circumstances, documentation quality, and jurisdictional considerations — are captured and incorporated into the legal filing. The combination of AI-driven evidence synthesis and human specialist oversight maximises both claim precision and enforceability.
1.4 Full Service Scope
Our services further include:
Drafting and submission of formal compensation claims to airlines, incorporating Technical Merit Score findings;
AI-assisted receipt reading and out-of-pocket expense auditing for Montreal Convention and complex international claims, including multi-currency loss calculation;
Communication, negotiation, and correspondence with airlines and their legal representatives;
GDPR Data Subject Access Request (DSAR) enforcement — a formal legal mechanism used to compel airlines to disclose internal operational records, including maintenance logs, crew scheduling data, meteorological reports, and ATC communications — deployed specifically when airlines invoke extraordinary circumstances defences without adequate substantiation;
Regulatory referrals to national enforcement bodies (e.g. CAA, DGAC, Luftfahrt-Bundesamt, ANAC, CAAT);
Legal escalation and court proceedings where appropriate;
Collection and remittance of recovered funds.
Claims are processed through up to three structured enforcement stages depending on airline cooperation. Claim values under EC 261/2004 are fixed by regulation (€250–€600 per passenger). Claims under the Montreal Convention or other international frameworks may result in recoveries exceeding €8,200 per passenger for documented out-of-pocket losses. No specific outcome, amount, or timeline is guaranteed.
2. Authorization & Assignment
By submitting a claim, you irrevocably authorize SkyAid OÜ to act as your exclusive representative and to take all necessary steps to pursue, negotiate, enforce, and collect compensation on your behalf. This includes, without limitation:
Signing and issuing claim letters, formal notices, and legal correspondence in your name;
Filing Data Subject Access Requests (DSARs) with airlines under the applicable data protection law to obtain internal records relevant to your claim;
Negotiating and accepting settlement offers on your behalf where reasonable;
Initiating regulatory complaints or court proceedings where necessary;
Receiving and holding recovered compensation funds in a client account.
You warrant that all information and documents provided are accurate, complete, and not misleading, and that you have full legal authority to act on behalf of any other passengers you include in your submission. This authorization remains in full force until the claim is fully resolved or the agreement is lawfully cancelled in accordance with these Terms.
No prior assignment: You warrant and represent that you have not previously assigned, transferred, or encumbered the claim or any part thereof to any third party. You confirm that there is no outstanding agreement with any other claims management company, law firm, or individual relating to the same flight disruption. If you have previously submitted the same claim to another service provider, you must disclose this to SkyAid OÜ at the time of submission and confirm that the prior engagement has been lawfully terminated before SkyAid OÜ commences work.
Legal Authority, Letter of Authority & Power of Attorney
This section constitutes the full legal authorization referenced in the claim submission form. By submitting your claim and signing electronically, you grant SkyAid OÜ the powers described below. Depending on the jurisdiction and claim type, this authorization operates as:
Letter of Authority (LOA) — for Montreal Convention claims and jurisdictions where SkyAid OÜ acts as your authorised representative;
Full cessio (assignment of claim ownership) — for EU261, UK261, Turkey SHY-YOLCU, Serbia ECAA, and equivalent fixed-rate frameworks where claim ownership transfer is recognised;
Power of Attorney — where required by the applicable court, airline, or enforcement body in any jurisdiction.
SkyAid OÜ determines the applicable form automatically based on your flight route and the jurisdiction in which the claim is pursued. This authorization is legally binding under Estonian law, EU law, and the laws of all jurisdictions in which SkyAid OÜ operates.
Scope of Authority
You irrevocably authorize SkyAid OÜ (Registry Code 17440625), represented by Søren Nielsen, General Manager, to act as your Attorney-in-Fact with full authority to:
Passenger rights compensation: Submit, pursue, negotiate, and settle compensation claims for flight delays, cancellations, denied boarding, and missed connections under all applicable regulations — including but not limited to EU Regulation (EC) No 261/2004, UK261, Turkey SHY-YOLCU, Serbia ECAA law, Canada APPR, Brazil ANAC 400, and all other national passenger rights legislation;
Montreal Convention claims: Pursue damages under Article 19 (delay), Article 17 (baggage), and all other applicable provisions of the Montreal Convention 1999;
Data protection rights: Exercise all data subject rights on your behalf under the applicable data protection law for your claim jurisdiction — including GDPR (EU) 2016/679, UK GDPR and the Data Protection Act 2018, KVKK (Turkey, Law No. 6698), PIPEDA (Canada), Serbian LPDP (Law No. 87/2018), LGPD (Brazil), and equivalent national legislation. This includes filing Data Subject Access Requests (DSARs) to compel airlines to produce internal operational records;
Financial authority: Receive compensation payments into SkyAid OÜ’s designated client account, deduct agreed fees as set out in Section 3, and remit the balance to you;
Legal proceedings: Initiate legal action if necessary in any competent jurisdiction, appoint legal counsel, and represent your interests in court;
Regulatory complaints: File complaints with national enforcement bodies and data protection authorities on your behalf;
Full assignment of claim rights (cessio): You assign and transfer full ownership of your compensation claim to SkyAid OÜ. This assignment includes all rights, title, and interest in the claim arising under any applicable regulation, including the right to pursue, settle, litigate, and collect the claim in SkyAid OÜ’s own name as the legal owner of the claim. This assignment is made in consideration of SkyAid OÜ’s agreement to pursue the claim at its own cost and risk on a no-win-no-fee basis. Upon successful recovery, SkyAid OÜ will remit your portion (Total Gross Recovery minus the applicable fee) as set out in Section 3. If SkyAid OÜ is unable to recover compensation, the assignment lapses and all rights revert to you at no cost. This assignment is governed by Estonian law (Law of Obligations Act, §164 et seq.) and is valid and enforceable in all EU/EEA member states pursuant to Regulation (EC) No 593/2008 (Rome I).
Data Protection Authorization by Jurisdiction
The data protection law under which your personal data request is filed depends on the jurisdiction of your claim. SkyAid OÜ will file under the correct law automatically based on your flight route:
Jurisdiction
Data Protection Law
Authority
Response Deadline
EU/EEA
GDPR (EU) 2016/679
National DPA (per member state)
30 days
United Kingdom
UK GDPR & Data Protection Act 2018
ICO (Information Commissioner’s Office)
30 days
Norway
Personopplysningsloven (Norwegian Personal Data Act 2018)
Datatilsynet
30 days
Türkiye
KVKK — Kişisel Verilerin Korunması Kanunu (Law No. 6698)
KVKK Authority (Ankara)
30 days
Serbia
Zakon o zaštiti podataka o ličnosti (LPDP, Law No. 87/2018)
Poverenik (Commissioner for Personal Data Protection)
30 days
Canada
PIPEDA — Personal Information Protection and Electronic Documents Act
OPC (Office of the Privacy Commissioner)
30 days
Brazil
LGPD — Lei Geral de Proteção de Dados (Law No. 13.709/2018)
ANPD (Autoridade Nacional de Proteção de Dados)
15 days
UAE
UAE PDPL (Federal Decree-Law No. 45 of 2021)
UAE Data Office
Per executive regulations
Duration and Revocation
This authorization remains in full force from the date of your claim submission until the claim is fully resolved, all payments have been received and remitted, and the exclusivity period set out in Section 5 has expired. You may revoke this authorization in writing, subject to the withdrawal fees set out in Section 6.
Reversion of Rights
If SkyAid OÜ determines that the claim has no viable prospects and notifies you in writing of its decision not to pursue the claim further, all assigned rights automatically revert to you at no cost from the date of that notification. You are then free to pursue the claim independently or through another service provider. SkyAid OÜ will provide you with copies of all correspondence and documentation generated during the handling of your claim within fourteen (14) days of the reversion notice.
Legal Basis
Electronic Signatures: Your electronic signature on the claim form constitutes a legally binding signature under EU Regulation (EU) No 910/2014 (eIDAS), Estonian Electronic Identification and Trust Services Act, and equivalent legislation in all jurisdictions where SkyAid OÜ operates. This Power of Attorney is governed by Estonian law, without prejudice to your mandatory rights as a consumer in other jurisdictions. SkyAid OÜ retains the right to initiate proceedings in any competent court as permitted under Article 33 of the Montreal Convention 1999.
3. Fees & Payment
No Win, No Fee: You owe no service fee unless compensation is successfully obtained through the efforts of SkyAid OÜ. Our fee is a percentage of the Total Gross Recovery (defined in Section 4). If no compensation is recovered, no fee is charged.
Our fee structure reflects a four-tier model based on claim type and the level of effort and resources required:
Tier / Stage
Trigger & Claim Type
Fee
What it includes
Stage 1 – Standard EU/UK 20%
EU EC 261/2004, UK261, Turkey SHY-YOLCU, Serbia ECAA, or Canada APPR claim; airline cooperates and pays without formal enforcement escalation
Montreal Convention claims, or any claim under a non-EU/UK international framework (e.g., Brazil ANAC, Thailand DCA, US DOT, or other), regardless of whether the airline cooperates at first contact
30% of Total Gross Recovery
AI-assisted receipt reading and expense auditing, complex international air law application, multi-currency loss calculation, specialist legal review
Stage 2 – Enforcement 30%
Any claim where the airline ignores, refuses without valid grounds, or fails to substantively respond within 30 days; formal DSAR or regulatory enforcement initiated
30% of Total Gross Recovery
Data Subject Access Request filing, formal enforcement correspondence, national regulatory body referral, airline internal record analysis
Stage 3 – Litigation 50%
Any claim where court proceedings are initiated; airline denies liability and dispute cannot be resolved through negotiation or enforcement
50% of Total Gross Recovery
All court filing fees and litigation costs funded by SkyAid OÜ, appointment of legal counsel, full litigation management
Stage Determination: The applicable stage is determined solely by SkyAid OÜ based on airline behaviour and the actions actually taken to recover compensation. You will be notified in writing if your claim progresses to Stage 2 or Stage 3. For international and Montreal Convention claims, the 30% baseline applies from the outset regardless of airline response time, reflecting the additional specialist work required.
Direct Airline Payment: If the airline pays compensation directly to you (rather than to SkyAid OÜ) at any point after you have submitted your claim — including during or after the claim process — the applicable success fee remains due and payable to SkyAid OÜ. You must notify SkyAid OÜ within seven (7) days of receiving any payment from the airline and remit the applicable fee within fourteen (14) days. This obligation applies regardless of whether SkyAid OÜ has formally submitted the claim, because the assignment of rights takes effect upon your submission of the claim form. Failure to remit the fee constitutes a material breach and SkyAid OÜ reserves the right to recover the fee through debt recovery proceedings.
Minimum Fee — €75 Administrative Floor Only: The €75 minimum applies solely where the calculated percentage fee on a low-value claim would otherwise fall below €75. It is an administrative floor — not a cap, not a maximum, and not representative of the fee that applies in any case where work has been performed, a claim has been submitted to the airline, or a settlement offer has been received. In all such cases the full applicable percentage fee set out in the table above applies without limit.
No Cap on High-Value Claims: There is no upper cap on the total fee. The applicable percentage applies to the full Total Gross Recovery amount regardless of its size.
Currency: Fees are calculated in the currency recovered and converted to EUR at the mid-market rate on the date of receipt if necessary. Bank transfer fees and conversion costs are deducted from the Client’s portion.
Fees may be deducted directly from recovered amounts before remitting the balance to the Client. We aim to remit your portion within five (5) business days of receiving airline payment (up to ten (10) business days during peak periods). If an airline pays you directly, you must promptly remit the applicable fee to SkyAid OÜ within seven (7) days of receipt.
4. Gross Recovery Calculation
The term “Total Gross Recovery” means the total aggregate amount recovered on your behalf through SkyAid OÜ’s efforts, including but not limited to:
Fixed statutory compensation amounts (e.g., €250, €400, or €600 per passenger under EC 261/2004 or UK261);
Out-of-pocket expense reimbursements (e.g., meals, accommodation, ground transport, communication costs);
Baggage loss, damage, or delay compensation under the Montreal Convention;
Bodily injury or medical expense claims under the Montreal Convention;
Any additional payments, goodwill gestures, or settlements attributable to SkyAid OÜ’s intervention;
Interest or surcharges recovered from the airline in connection with the claim.
Example — Montreal Convention Claim (€9,000 gross recovery, Stage 1 International):
Total Gross Recovery: €9,000
SkyAid Fee (30%): €2,700
Amount remitted to Client: €6,300
Example — EU261 Claim (€600 gross recovery, Stage 1 Standard):
Total Gross Recovery: €600
SkyAid Fee (20%): €120
Amount remitted to Client: €480
The fee applies to the full Total Gross Recovery regardless of how the airline structures the payment (i.e., whether paid as a single sum or split across compensation and expenses).
5. Exclusivity
Upon submitting a claim, you grant SkyAid OÜ exclusive authority for twenty-four (24) months to manage, negotiate, and resolve the claim. During this exclusivity period, you shall not:
Submit the same claim through another claims management service or law firm;
Pursue the claim directly with the airline;
Accept any payment or settlement from the airline without first informing SkyAid OÜ.
You must promptly notify SkyAid OÜ of any direct contact, offer, or payment received from the airline. If you breach this exclusivity clause and compensation is subsequently obtained by any means, SkyAid OÜ’s applicable success fee remains due and payable in full.
Non-circumvention: You shall not take any action intended to circumvent SkyAid OÜ’s rights under these Terms, including but not limited to: withdrawing the claim and immediately resubmitting it through a competing service; contacting the airline to settle directly and then claiming a refund of fees from SkyAid OÜ; or instructing a third party to pursue the same claim during the exclusivity period. Any compensation obtained through such circumvention shall be subject to the full applicable success fee as if recovered by SkyAid OÜ.
6. Withdrawal & Cancellation
Definitions: A claim is formally submitted when SkyAid OÜ delivers it to the airline through an official channel that provides proof of delivery. A claim is acknowledged when the airline confirms receipt, substantively responds, or otherwise recognizes the claim. A claim has received a substantive response when the airline makes any offer, partially accepts liability, or issues a non-automated denial requiring legal or specialist analysis.
About the €75 minimum: The €75 figure is an administrative floor that applies only where the calculated percentage on a low-value claim would otherwise fall below it. Once work has commenced, the applicable percentage fee will typically exceed this amount. We want you to have a clear picture before making any decision — the table below shows exactly what applies at each stage, with worked examples.
ong>The €75 minimum will rarely apply once substantive work has commenced.
Cooling-Off Period: You may cancel without charge within twenty-four (24) hours of submission, provided SkyAid OÜ has not yet commenced substantive work on your claim.
If you withdraw after the cooling-off period, the following withdrawal fees apply, calculated on the estimated claim value as assessed by SkyAid OÜ at the time of withdrawal. These fees constitute a liquidated debt owed to SkyAid OÜ, recoverable by SkyAid OÜ through any lawful means including referral to a debt recovery agency or legal proceedings:
Withdrawal Point
Withdrawal Fee
Minimum
After work commenced (before formal submission)
5% of estimated claim value
€75
After formal submission to the airline
10% of estimated claim value
€75
After airline acknowledgment
20% of estimated claim value
€75
After airline substantive response or settlement offer — Stage 1 EU/UK
20% of estimated claim value (full Stage 1 EU fee)
€75
After airline substantive response or settlement offer — Stage 1 International / Stage 2
30% of estimated claim value (full Stage 1 International / Stage 2 fee)
€75
After legal proceedings initiated — Stage 3
50% of estimated claim value (full Stage 3 fee). Withdrawal not available once court proceedings are issued.
€75
Withdrawal Example — EU261 Claim (Estimated Claim Value €600):
Cancel after work starts → €75 minimum (5% = €30, floor applies)
After formal submission → €75 minimum (10% = €60, floor applies)
After airline acknowledgment → €120 (20%)
After airline offer, Stage 1 EU/UK → €120 (20% — full success fee)
Withdrawal Example — Montreal Convention Claim (Estimated Claim Value €5,000):
Cancel after work starts → €250 (5%)
After formal submission → €500 (10%)
After airline acknowledgment → €1,000 (20%)
After offer, Stage 1 International / Stage 2 → €1,500 (30% — full success fee)
After Stage 3 court proceedings → €2,500 (50%) — withdrawal not available once proceedings issued
Note: The €75 minimum applies only where the calculated percentage produces a lower figure. In the majority of cases where substantive work has been performed, the full percentage fee will exceed €75 by a significant margin.
7. Client Obligations
7.1 General Obligations
You agree to:
Provide all requested documents, booking confirmations, receipts, and evidence within seven (7) days of request;
Refrain from contacting the airline independently about the claim during the exclusivity period;
Promptly notify SkyAid OÜ of any direct communication, offer, or payment received from the airline;
Ensure all information submitted is true, accurate, complete, and not misleading;
Keep your contact details (email address and phone number) current and monitor your inbox, including spam/junk folders;
Where your claim involves out-of-pocket expenses (particularly under the Montreal Convention), provide legible receipts, invoices, or other documentary evidence of all losses claimed — SkyAid OÜ uses AI-assisted receipt reading technology to audit these expenses accurately;
Cooperate fully with any requests from SkyAid OÜ’s legal counsel where the claim is escalated to Stage 3.
7.2 Customer Portal & Document Uploads
Upon submitting your claim, you will receive access to a secure customer portal at skyaid.eu/track-case. Through this portal, you are expected to upload all documents and evidence relevant to your claim. This includes, but is not limited to:
Boarding passes (digital or scanned)
Booking confirmation emails
Passport or ID documents (for passenger verification)
Delay or cancellation notifications from the airline
Expense receipts for meals, accommodation, transport, and other out-of-pocket costs (relevant to Montreal Convention claims)
Bank statements or payment confirmations where receipts are unavailable
Any correspondence with the airline regarding the disruption
Expense Documentation: All receipts and expense documentation uploaded to the portal are processed by SkyAid OÜ’s AI-assisted receipt reading system, which extracts merchant name, date, amount, and currency for each item. Each receipt is assigned a receipt strength rating (verified, partial, or insufficient). Only expenses with adequate documentation will be included in the Montreal Convention portion of your claim. SkyAid OÜ reserves the right to approve, reduce, or exclude individual expense items based on the quality of documentation provided and their relevance to the claim.
By uploading any document or file to the customer portal, you:
Confirm that the document is genuine, unaltered, and relates to the flight disruption or claim in question;
Grant SkyAid OÜ an irrevocable licence to use, reproduce, and submit the document to airlines, courts, regulatory bodies, and legal counsel for the sole purpose of pursuing your compensation claim;
Acknowledge that uploaded documents become part of the formal claim file and may be included in legal correspondence sent to the airline, including the cover letter, expense report, and any court filings;
Accept that SkyAid OÜ stores uploaded documents securely on encrypted cloud storage and retains them for up to seven (7) years in accordance with Section 13 (Data Protection);
Understand that passport and ID documents are used solely for passenger identity verification and are not shared with airlines unless required for a specific legal proceeding.
Bank Details: You will be asked to provide your bank details (IBAN, account holder name, BIC/SWIFT) through the portal for the purpose of receiving your compensation. Bank details are stored securely and used solely for remitting your portion of the recovered compensation. SkyAid OÜ will never request bank details by email or phone — only through the secure portal.
Failure to upload requested documents within seven (7) days of request may delay processing of your claim. Repeated failure to provide essential documentation may result in termination of the agreement under Section 11.
8. Our Rights & Methods
SkyAid OÜ, as Specialists in International Air Passenger Rights, employs the following proprietary methods and reserves the following rights in the pursuit of your claim:
Claim Acceptance: We may accept or decline any claim at our sole discretion. Acceptance is based on the Technical Merit Score generated by our Multi-Vector Flight Data Audit. Where the score indicates insufficient legal merit to justify proceeding, we will notify you accordingly.
Multi-Vector Flight Data Audit: Our AI engine performs a structured cross-referencing of tail-number rotation history, METAR/TAF meteorological data, ATC logs, fleet-wide delay patterns, and ground operations records to establish the technical and legal merit of your claim.
Extraordinary Circumstances Isolation: Our system analyses fleet-wide operational data to distinguish between genuine extraordinary circumstances and operational failures.
Human-in-the-Loop Case Validation: Every claim undergoes final review and validation by our specialist case management team before formal submission.
Data Protection Enforcement: Where an airline invokes an extraordinary circumstances defence, we may file a formal Data Subject Access Request under the applicable data protection law (GDPR, KVKK, PIPEDA, LPDP, or equivalent) compelling the airline to produce internal operational records.
Regulatory Referrals: We may refer claims to national enforcement bodies and aviation regulators where airlines persistently fail to comply with their legal obligations.
Settlement Authority: We may negotiate and accept settlement offers in consultation with you. We will not accept a settlement below a threshold we consider reasonable without notifying you first.
Stage Escalation: We determine whether to escalate a claim to Stage 2 (Enforcement) or Stage 3 (Litigation) based on our professional and technical assessment.
Legal Counsel: We may engage external legal counsel on your behalf at Stage 3, funded entirely by SkyAid OÜ.
No specific outcome, compensation amount, or timeline is guaranteed.
9. Limitation of Liability
To the maximum extent permitted by applicable law, SkyAid OÜ’s total liability to you in connection with any claim or these Terms shall not exceed the total fees paid by you to SkyAid OÜ in relation to that specific claim. SkyAid OÜ is not liable for:
Indirect, consequential, special, exemplary, or punitive damages;
Loss of anticipated compensation or profits;
Losses arising from airline insolvency, administration, or refusal to pay a court judgment;
Claims that become time-barred due to late provision of information or documents by the Client;
Delays caused by force majeure events (see Section 16).
10. Payment Processing & Bank Details
Beneficiary: SkyAid OÜ (client account)
EUR Receiving Account (Wise Europe SA):
Account Holder: SkyAid OÜ
IBAN: BE71 9673 1812 1869
SWIFT/BIC: TRWIBEB1XXX
Bank: Wise, Rue du Trône 100, 3rd floor, 1050 Brussels, Belgium
Payment Reference: Your SkyAid Case ID / Booking reference.
Compensation is first received into our designated client account for the limited purpose of deducting the applicable fee and remitting the balance to you. We may hold funds briefly to verify there are no competing claims, chargebacks, or disputes. Banking and transfer fees and any currency conversion costs are deducted from the Client’s portion. We do not accept cash payments. Alternative payout methods (SEPA, SWIFT, Wise, or other) may be arranged on request.
⚠️ Anti-Fraud Notice: SkyAid OÜ will never change its bank account details during an active case without (a) a signed written notice from [email protected] and (b) confirmation via the client portal. If you receive any instruction to send funds to a different account — by any means — do not act on it and contact us immediately before sending funds. SkyAid OÜ accepts no liability for funds sent to fraudulent accounts where the Client failed to verify through official channels.
11. Termination
You may terminate within the cooling-off period as described in Section 6 without charge. Thereafter, termination or withdrawal by you triggers the applicable withdrawal or success fee set out in Section 6.
SkyAid OÜ may terminate services with written notice where:
The Client fails to cooperate or provide requested documents within the specified timeframe;
The Client materially breaches these Terms;
The Client provides false or misleading information;
SkyAid OÜ determines on reasonable grounds that the claim has no viable prospects;
The Client fails to pay any fee due under these Terms.
All fees earned by SkyAid OÜ up to the date of termination remain due and payable.
12. Legal Proceedings (Stage 3)
Where SkyAid OÜ determines that court proceedings are necessary or proportionate to recover compensation, your claim will be escalated to Stage 3 – Litigation. In such cases:
SkyAid OÜ will fund all court filing fees, legal costs, and disbursements;
SkyAid OÜ will appoint suitable legal counsel on your behalf;
You will be required to provide a signed letter of authority and cooperate with legal counsel;
The total success fee at Stage 3 is 50% of the Total Gross Recovery;
Once court proceedings are formally issued, withdrawal is no longer available and the Stage 3 fee applies in full upon any recovery.
SkyAid OÜ retains the right to determine whether and when to initiate litigation based on its professional assessment of the merits, enforceability, and proportionality of the claim.
13. Data Protection
SkyAid OÜ processes personal data as a data controller in accordance with the EU General Data Protection Regulation (GDPR — Regulation 2016/679), applicable Estonian data protection law, and the equivalent national data protection legislation of the jurisdiction relevant to your claim.
Where your claim falls under a non-EU jurisdiction, SkyAid OÜ complies with the applicable data protection framework:
EU/EEA claims: GDPR (EU) 2016/679
UK claims: UK GDPR and the Data Protection Act 2018
Serbia claims: Serbian LPDP — Zakon o zaštiti podataka o ličnosti (Law No. 87/2018)
Canada claims: PIPEDA — Personal Information Protection and Electronic Documents Act
Brazil claims: LGPD — Lei Geral de Proteção de Dados (Law No. 13.709/2018)
UAE claims: UAE PDPL (Federal Decree-Law No. 45 of 2021)
By submitting a claim, you consent to the processing of your personal data for the purposes of claims management, enforcement, legal proceedings, and regulatory compliance under the applicable framework.
Personal data may be retained for up to seven (7) years from the date of claim resolution to comply with legal, accounting, and regulatory obligations. Data may be shared with airlines, legal counsel, courts, and national enforcement bodies solely for the purpose of pursuing your claim.
You may exercise your rights of access, rectification, erasure (where applicable), or portability by contacting [email protected]. Note that erasure requests cannot be fulfilled where data retention is required by law.
Data Protection as an Enforcement Tool: In addition to our own data processing obligations, SkyAid OÜ actively uses Data Subject Access Requests on your behalf as a formal enforcement mechanism against airlines. When airlines claim “extraordinary circumstances” to deny compensation, these requests — filed under GDPR, KVKK, PIPEDA, LPDP, or the applicable national law — compel them to produce internal records including technical logs, maintenance records, crew rosters, and meteorological data. Our specialists analyse these records to challenge airline defences. This is a core part of our Stage 2 enforcement methodology.
14. Jurisdiction Rules by Country & Framework
SkyAid OÜ handles claims under all major international air passenger rights frameworks. The applicable framework depends on the route, airline registration, and departure/arrival country. The following outlines the primary rules applicable per framework:
🇪🇺 EU — EC Regulation 261/2004
Applies to
Flights departing any EU airport, OR flights arriving at an EU airport operated by an EU-based carrier
Covered disruptions
Delays of 3+ hours (at destination), cancellations, denied boarding, downgrading
Compensation
€250 (≤1,500km) / €400 (1,500–3,500km) / €600 (3,500km+). Long-haul may be reduced to €300 if delay is 3–4 hrs
Extraordinary circumstances
Excludes compensation; SkyAid challenges via DSAR and operational record analysis
Time limit
Varies by country: 2 years (Germany, Netherlands) to 6 years (UK, pre-Brexit; some EU states). Typically 3 years for most EU jurisdictions
Flights departing from a Turkish airport (any carrier), OR flights arriving in Turkey operated by a Turkish-licensed carrier (Turkish Airlines, Pegasus, SunExpress, AnadoluJet, etc.)
Covered disruptions
Delays of 3+ hours (since December 2024 amendment), cancellations with less than 14 days notice, denied boarding
Compensation
Domestic: €100 per passenger. International: €250 (≤1,500km) / €400 (1,500–3,500km) / €600 (3,500km+) — identical to EU261 for international flights. Amounts specified in EUR but paid in Turkish Lira at the Central Bank (TCMB) selling rate on the ticket purchase date
Extraordinary circumstances
Force majeure defence — severe weather, natural disasters, security risks. SkyAid challenges via KVKK data requests
SHGM — Sivil Havacılık Genel Müdürlüğü (Directorate General of Civil Aviation)
December 2024 Amendment: The SHY-YOLCU regulation was significantly amended by Official Gazette No. 32748 (10 December 2024). Prior to this amendment, only cancellations were compensable. Delays of 3+ hours due to technical or operational reasons are now compensable at the rates shown above. The regulation is also referenced as “SHY-YHK” in industry terminology.
🇷🇸 Serbia — ECAA / Law on Obligations
Applies to
Flights departing from Serbia or any ECAA signatory country (Albania, Bosnia & Herzegovina, Kosovo, Montenegro, North Macedonia), OR flights arriving in Serbia/ECAA territory on an ECAA-registered carrier
Covered disruptions
Delays of 3+ hours, cancellations, denied boarding — identical scope to EU261
Compensation
€250 / €400 / €600 — mirrors EU261. Paid in Serbian Dinars (RSD) at the National Bank of Serbia rate on the date of payment
Extraordinary circumstances
Same framework as EU261. SkyAid challenges via LPDP data requests
Direktorat civilnog vazduhoplovstva (Civil Aviation Directorate of the Republic of Serbia)
ECAA Agreement: Serbia is a signatory to the European Common Aviation Area (ECAA) Agreement and has transposed EU Regulation 261/2004 into domestic law. The compensation rates and rules are identical to EU261, but the legal basis and enforcement body are different. For flights departing Serbia, SkyAid files under “Serbia ECAA” — not EU261 — because Serbia is not an EU member state.
Three-tier system: “within carrier’s control” (compensation owed), “within control but required for safety” (duty of care only), “outside carrier’s control” (minimal obligations)
Time limit
1 year from date of disruption. Escalation to CTA if unresolved within 30 days
Important — APPR uses delay duration, not distance: Unlike EU261 which bases compensation on flight distance, Canada’s APPR bases compensation on how long you were delayed at your destination. It also distinguishes between large and small carriers. If EU261 also applies to the same flight (e.g. departing from an EU airport to Canada), SkyAid will compare both regulations and pursue whichever gives the highest payout.
🌍 Montreal Convention (International)
Applies to
International flights between countries that are signatories to the Montreal Convention 1999 (over 130 countries)
Covered disruptions
Flight delays causing documented loss, baggage incidents (delay, loss, damage), bodily injury or death
Compensation limit
Up to ~1,288 SDR per passenger for baggage (~€1,450); up to ~4,694 SDR for delay claims (~€5,300); up to ~128,821 SDR for bodily injury (~€145,000). Out-of-pocket expense claims can reach €8,200+ per passenger
Burden of proof
Airline must prove all necessary measures were taken to avoid the damage
Time limit
Strict 2-year limitation period from date of arrival
SkyAid fee
Baseline: 30% of Total Gross Recovery — Stage 3 Litigation: 50%
Countries covered
USA, Canada, Australia, Japan, UAE, Singapore, India, South Africa, Brazil, Thailand, and 130+ others
🇧🇷 Brazil — ANAC Resolution 400/2016
Applies to
Flights departing Brazilian airports; also applies to tickets sold in Brazil for international flights
Covered disruptions
Delays of 1hr+ (right to assistance), 4hr+ (right to rebooking/refund/compensation), cancellations, denied boarding
Compensation
Up to BRL 10,000 per passenger for material and moral damages; Montreal Convention applies for international segments
Time limit
5 years (Consumer Protection Code) for domestic; 2 years (Montreal) for international
Flights departing Thai airports operated by Thai-licensed carriers; international departures from Thailand
Covered disruptions
Delays, cancellations, denied boarding; governed by DCA Notification and the Montreal Convention for international routes
Compensation
Domestic: compensation per DCA guidelines. International: Montreal Convention applies for documented losses
Time limit
1 year under Thai Civil and Commercial Code for domestic; 2 years (Montreal) for international
SkyAid fee
30% of Total Gross Recovery
Enforcement bodies
Department of Civil Aviation (DCA), Office of the Consumer Protection Board (OCPB)
🌐 All Other International Claims
Default International Rule: For claims arising under any air passenger rights framework not listed above — including but not limited to Australia (ACCC), India (DGCA), UAE (GCAA), Singapore (CAAS), USA (US DOT), South Africa (CAA), Hong Kong (CAD), Japan (MLIT), and all other jurisdictions — SkyAid OÜ applies a standard fee of 30% of Total Gross Recovery (baseline), reflecting the additional specialist expertise and international air law knowledge required. Stage 3 Litigation remains at 50%. The Montreal Convention applies to the international segment of all such claims where applicable.
15. Governing Law & Dispute Resolution
These Terms and Conditions, and any dispute, claim, or matter arising out of or in connection with them (including non-contractual disputes), shall be governed by and construed in accordance with the laws of the Republic of Estonia.
The parties shall first attempt in good faith to resolve any dispute by direct negotiation and written correspondence within thirty (30) days. If the dispute cannot be resolved amicably, the exclusive jurisdiction and venue for any legal proceedings shall be the Harju County Court (Harju Maakohus) in Tallinn, Estonia. You irrevocably submit to the personal jurisdiction of that court.
Nothing in this clause prevents SkyAid OÜ from seeking urgent interim or conservatory relief in any competent jurisdiction where necessary to protect its rights or recover fees owed.
Consumer Rights: Where you are a consumer resident in an EU member state, nothing in this clause limits your right to bring proceedings in the courts of your habitual residence under applicable EU consumer protection law.
16. Additional Provisions
Force Majeure. SkyAid OÜ is not liable for delays or failure to perform due to events beyond its reasonable control, including but not limited to court closures, government restrictions, airline insolvency, strikes, cyber incidents, or major system outages. We will notify you promptly and resume services as soon as reasonably practicable.
Statute of Limitations. Time limits for air passenger rights claims vary significantly by jurisdiction and framework (see Section 14). The Montreal Convention imposes a strict two (2) year limitation period. EU/UK261 claims range from one (1) to six (6) years depending on the member state. You are solely responsible for providing timely information and documents; SkyAid OÜ is not responsible if a claim becomes time-barred due to delayed or incomplete information from the Client.
Multiple Passengers. By submitting claims for multiple passengers, you warrant that you are legally authorized to act on their behalf and that each additional passenger has consented to these Terms and the processing of their personal data. You remain liable for all applicable fees for every passenger included in your submission.
Communications. All official communications between SkyAid OÜ and the Client take place via email. You must keep your contact details current and actively monitor your inbox, including spam/junk folders. Failure to respond to communications within seven (7) days may result in delays to or termination of your claim.
Security Interest / Lien. You grant SkyAid OÜ a security interest and lien over all compensation funds recovered on your behalf, to secure payment of all fees and costs due under these Terms. This lien subsists until all outstanding fees are paid in full.
Fair Public Communications. You agree not to publish or encourage the publication of statements that you know to be false or materially misleading about SkyAid OÜ or its services. Honest opinions and truthful reviews are fully permitted; this clause does not restrict lawful consumer feedback, regulatory complaints, or the exercise of your legal rights.
No Review Leverage. You agree not to threaten or post negative reviews for the purpose of obtaining fee waivers, refunds, or outcomes unrelated to genuine service quality. Such conduct constitutes a material breach and may result in suspension or termination of services.
No Waiver. Failure or delay by SkyAid OÜ to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
Severability. If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Entire Agreement. These Terms constitute the entire agreement between you and SkyAid OÜ with respect to the subject matter and supersede all prior representations, communications, and understandings. SkyAid OÜ may update these Terms by publishing a revised version on skyaid.eu; continued use of the services following notice of an update constitutes acceptance of the revised Terms, which apply to all claims — including those already in progress — from the stated effective date.
Assignment. SkyAid OÜ may assign or transfer its rights and obligations under these Terms to any successor entity or acquirer of its business without your consent. You may not assign your rights under these Terms without SkyAid OÜ’s prior written consent.
17. Contact Information
Legal Entity: SkyAid OÜ Registration: Estonian Commercial Register No. 17440625 Platform:skyaid.eu Support Email:[email protected] Legal / Data Protection:[email protected]
18. Acknowledgment
By using the SkyAid platform or submitting a claim, you confirm and acknowledge that:
You have read, understood, and accepted these Terms and Conditions in their entirety;
You accept the fee structure set out in Section 3, the Gross Recovery calculation in Section 4, the exclusivity period in Section 5, and the withdrawal fees in Section 6;
You understand that services are provided by SkyAid OÜ (Reg. 17440625, Estonia) on a No Win, No Fee basis, except for withdrawal fees as set out in Section 6;
You understand that the applicable success fee depends on the enforcement stage reached and the claim framework;
You understand that fees are calculated on the Total Gross Recovery, which includes both statutory compensation and any reimbursed out-of-pocket expenses;
You consent to the processing of your personal data as described in Section 13, including the use of Data Subject Access Requests against airlines on your behalf;
You agree to the full assignment of claim rights (cessio) to SkyAid OÜ as described in Section 2A;
You agree that documents uploaded to the customer portal become part of the formal claim file as described in Section 7.2;
You agree that these Terms are governed by Estonian law and that disputes are subject to the exclusive jurisdiction of Harju County Court (Harju Maakohus), Tallinn, Estonia.
SkyAid OÜ ·
Estonian Commercial Register No. 17440625 ·
Tartu mnt 67/1-13b, Kesklinna linnaosa, Tallinn, Harju maakond, 10115, Estonia ·
Private Limited Company · EMTAK 82991
These Terms are governed by the laws of the Republic of Estonia. Version 4.2 — Effective 5 April 2026.
· [email protected]
· www.skyaid.eu
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