Privacy Policy | SkyAid

Privacy Policy

Effective Date: 27 June 2025
Website: www.skyaid.eu

1. Introduction

SkyAid values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.

2. What Information We Collect

  • Your name, email, and contact details (when creating an account)
  • Flight and booking reference numbers (for compensation checks)
  • Uploaded files (e.g. boarding passes, receipts)
  • Automatically collected data (IP address, browser, device info)

3. How We Use Your Data

  • To process flight compensation eligibility
  • To scan and extract information from documents using Google Vision API
  • To contact you about your claim status
  • To improve service performance and security

4. Who Has Access

Only you (the user) and our system have access to your data. We do not share or sell your data to third parties. Data is never shown to other users or made public.

5. Google Services

We use Google Vision API to scan uploaded receipts. Your files are processed temporarily to extract relevant claim data. This is done securely and in compliance with Google’s Privacy Policy.

6. Cloudflare

Our site is protected and optimized using Cloudflare. Your connection may pass through Cloudflare servers for DDoS protection, SSL, and performance. No personal data is stored by Cloudflare.

7. Data Retention

We retain user and claim data for as long as necessary to complete the service or comply with legal obligations. You may request deletion at any time by contacting us.

8. Your Rights (EU/UK GDPR)

  • Right to access your data
  • Right to correct inaccurate data
  • Right to request deletion
  • Right to object to processing
  • Right to data portability

To exercise any of these rights, please email us at [email protected].

9. Cookies

We may use functional cookies to remember your login or preferences. We do not use tracking or advertising cookies.

10. Data Security

We implement strong access control, HTTPS encryption, and other industry-standard security measures. Sensitive files are scanned and stored securely, and cannot be accessed by other users.

11. Contact

If you have any questions about this policy or how we handle your data, please contact:
📧 [email protected]