Meet Our Expert Team
Global Claims Specialists with 15+ Years Experience
Advanced Claims Expertise
Our team brings over 15 years of advanced claims experience from every continent, specializing in complex compensation cases worldwide. We’ve now focused this premium expertise on flight compensation to deliver unmatched results for air passengers.
15+
Years Experience
7
Continents
850+
Airports Monitored
98%
Success Rate
Our Expert Team
Søren
Chief Executive Officer
Søren leads SkyAid with over 20 years of combined experience in claims processing and IT systems. His unique background in complex international claims drives our mission to make flight compensation accessible to all travelers worldwide.
Emma
Head of Customer Relations
Emma brings extensive experience in international customer service and claims management, ensuring exceptional service delivery throughout the compensation process with expertise gained across multiple continents.
Oliver
Chief Technology Officer
Oliver oversees our innovative claim processing platform, applying advanced technical solutions developed through years of complex claims automation and global systems integration.
Lukas
Senior Claims Specialist
Lukas manages high-value claims and complex negotiations, bringing extensive experience in international dispute resolution and advanced compensation recovery from challenging cases worldwide.
Jakob
Operations Director
Jakob ensures smooth global operations, coordinating our worldwide network of legal partners and applying operational excellence gained through managing complex international claims processes.
Natalia
Customer Success Manager
Natalia leads our customer support team with multilingual capabilities and international claims experience, ensuring personalized attention and expert guidance throughout each client’s journey.
Clara
Marketing Director
Clara develops strategic partnerships and educational campaigns, applying her global marketing experience and deep understanding of international passenger rights across diverse markets.
Lukas
Senior Data Analyst
Our data specialist Lukas analyzes global flight patterns and compensation trends, applying advanced analytics techniques developed through years of complex international data analysis.
Sven
Regional Manager – US & UK
Sven manages our expansion into US and UK markets, specializing in cross-border compensation cases and applying extensive experience with international regulatory frameworks.
Hannah
Senior Legal Counsel
Hannah coordinates with our legal partners for court proceedings and complex cases, bringing expertise in international compensation law and multi-jurisdictional dispute resolution.
Frederik
Regional Manager – Benelux & Scandinavia
Frederik oversees operations in Northern Europe, building strategic partnerships and applying his extensive experience in regional compliance and cross-border claims coordination.
Antonio
Claims Processing Manager
Antonio leads our claims processing team, ensuring rapid turnaround times and applying advanced processing methodologies developed through years of complex international claims management.
Jun
Business Development Manager
Jun identifies new market opportunities and develops strategic partnerships, leveraging extensive international business experience and deep understanding of global compensation markets.
Why Our Experience Matters
Advanced Case Analysis
Sophisticated investigation techniques developed through complex international claims work
Strategic Negotiations
Proven negotiation strategies honed through high-stakes claims worldwide
Global Network
Extensive network of legal partners and industry contacts across all continents
Complex Resolution
Experience with multi-jurisdictional cases and international regulatory frameworks
Premium Expertise, Flight Compensation Focus
Flight compensation may seem straightforward, but our advanced claims background means we see opportunities others miss, navigate complexities others can’t handle, and achieve results others can’t deliver. When your case needs expert attention, you get professionals who’ve successfully handled the most challenging claims worldwide.