Important: EU261 compensation (€250–€600) may be reduced or not applicable if the airline proves extraordinary circumstances (e.g. severe weather, war, security threats, air traffic control strikes). However, your Right to Care is always guaranteed regardless of extraordinary circumstances — airlines must provide meals, hotel accommodation, transport, and communication during any disruption. The Montreal Convention (up to €7,700) also applies to all international flights for proven damages with receipts, independent of extraordinary circumstances. SkyAid assesses every available compensation route for your claim.

How much SunExpress compensation can I get?

SunExpress is covered by Turkish SHY-YHK regulation (updated December 2024). International flights departing Turkey now qualify for €250–€600 compensation (matching EU261 rates, paid in Turkish Lira at Central Bank rate). Domestic flights qualify for €100. Since December 2024, delays of 3+ hours due to technical or operational reasons also qualify — previously only cancellations were covered. When SunExpress departs from an EU airport, EU261 applies instead. The Montreal Convention adds up to €7,700 in proven expenses for all international flights. SkyAid claims under whichever regulation gives you the highest amount.

How many SunExpress flights have been disrupted recently?

In the last 90 days, SunExpress has recorded 53 flight disruptions — 0 cancellations and 0 delays. The average delay is 3 hours 45 minutes. Every affected passenger may be entitled to SunExpress compensation. SkyAid checks your flight automatically.

What expenses can I claim for a SunExpress disruption?

Under the Montreal Convention, you can claim up to €7,700 for proven expenses caused by any international SunExpress flight disruption. This includes non-refundable hotel bookings, missed tours and events, wasted restaurant reservations, lost business meetings and conference fees, cruise departures, wedding costs, food, taxis, and phone calls. Keep all receipts — SkyAid claims these on top of your SHY-YHK or EU261 fixed compensation. See the full breakdown of claimable expenses.

What if SunExpress claims extraordinary circumstances?

Under Turkish SHY-YHK, force majeure exempts fixed compensation but care (food, hotel, transport) is still mandatory. Since December 2024, delays of 3+ hours due to technical or operational reasons qualify for €250–€600 — airlines cannot use technical faults as an extraordinary circumstance excuse. When SunExpress departs from an EU airport, EU261 extraordinary circumstances rules apply instead. The Montreal Convention covers up to €7,700 in proven expenses regardless of cause. SkyAid challenges SunExpress defences across both Turkish and EU jurisdictions.

What happens if I missed my connection on SunExpress?

If you missed a connecting flight because SunExpress delayed your first leg, compensation is based on your total journey distance (origin to final destination), not individual segments. This often means a higher payout than you expect. You also get free rebooking, Right to Care while waiting, and Montreal Convention expenses up to €7,700. Istanbul is one of the world's busiest transit hubs — SkyAid handles multi-jurisdiction claims through Turkish and EU law.

What does SkyAid charge for SunExpress claims?

No win, no fee. SkyAid charges from 20% of the compensation recovered. If we do not win your SunExpress claim, you pay nothing. No upfront costs, no hidden fees. We handle all communication with SunExpress and any legal proceedings on your behalf. See our fee structure.