✅ No Win, No Fee

SkyAid Terms & Conditions

Effective Date: 7 September 2025  •  Version: 3.3
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Parties & Agreement

These Terms and Conditions constitute a legally binding agreement between you (“Customer”, “Client”, or “you”) and Søren P Nielsen, CPA, operating the SkyAid platform (“SkyAid”, “we”, “us”). By using the SkyAid platform or submitting a claim, you agree to be bound by these Terms.

1. Services Provided

The SkyAid platform is operated by Søren P Nielsen, CPA. We provide professional services relating to flight compensation claims under EU261/UK261 and the Montreal Convention, including compensation, refunds, and reimbursements. Claim values may vary and may exceed €14,000 in certain cases.

Our services include claim assessment, evidence review, communication and negotiation with airlines or their agents, collection of funds, and legal escalation where appropriate.

2. Authorization & Assignment

By submitting a claim, you authorize Søren P Nielsen, CPA to act as your exclusive representative and assign to him the right to pursue, negotiate, and collect compensation on your behalf. You warrant that all information provided is accurate and complete and that you have authority to act for any passengers you list. This authorization remains effective until the claim is resolved or the agreement is cancelled in accordance with these Terms.

3. Fees & Payment

Services are provided on a No Win, No Fee basis. You owe no service fee unless compensation is obtained through the efforts of Søren P Nielsen, CPA.

  • Standard Claims: 20% of the total amount recovered.
  • Legal Proceedings Required: 45% of the amount recovered (includes legal counsel costs).
  • Minimum Fee: €75 per successful claim.
  • High-Value Claims: Fees apply as above but are capped at €5,000 per booking.

Fees may be deducted directly from recovered amounts before remitting the balance to you. We endeavour to pay your portion within five (5) business days after airline payment is received (up to ten (10) business days during peak periods). If an airline pays you directly, you must promptly remit the applicable fee to Søren P Nielsen, CPA.

4. Exclusivity

Upon submitting a claim, you grant Søren P Nielsen, CPA exclusive authority for twenty-four (24) months to manage the claim. During this period, you shall not pursue the claim through another service or directly with the airline. You must promptly inform us of any airline contact or offers. If you breach exclusivity and compensation is later obtained, SkyAid’s success fee remains due.

5. Withdrawal & Cancellation

Definitions: A claim is formally submitted when SkyAid delivers it to the airline through an official channel that provides proof of delivery. A claim is acknowledged when the airline confirms receipt, responds, or otherwise recognizes the claim.

Cooling-Off: You may cancel within twenty-four (24) hours of submission at no cost if SkyAid has not commenced work.

If you withdraw after the cooling-off period, the following applies:

  • After Work Has Started (before formal submission): Withdrawal fee of 5% of the claim value (minimum €75; maximum €5,000 per booking).
  • After Formal Submission: Withdrawal fee of 10% of the claim value (minimum €75; maximum €5,000 per booking).
  • After Airline Acknowledgment: Withdrawal fee of 20% of the claim value (minimum €75; maximum €5,000 per booking).
  • After Airline Settlement Offer / Substantive Response: The full success fee applies (20%, or 45% if legal proceedings are involved).
Example (Claim €9,000): Cancel after work starts → €450 due (5%). After formal submission → €900 due (10%). After acknowledgment → €1,800 due (20%). After airline offer → €1,800 (20%), or €4,050 if already in legal stage (45%).

6. Client Obligations

You agree to provide requested documents within seven (7) days; to refrain from contacting the airline about the claim; and to promptly notify SkyAid of any direct airline communications or payment offers. You must ensure all information is true and complete. Failure to cooperate may result in termination and the applicable fee becoming due under these Terms.

7. Our Rights

Søren P Nielsen, CPA may accept or decline a claim at his discretion. We will negotiate and settle claims in consultation with you, may engage legal counsel where appropriate, and may determine whether to escalate to legal proceedings. No outcome, timeline, or specific amount is guaranteed.

8. Limitation of Liability

To the maximum extent permitted by law, SkyAid’s liability is limited to the total fees you have paid to Søren P Nielsen, CPA in relation to the claim. SkyAid is not liable for indirect, consequential, exemplary, or punitive damages, nor for loss arising from airline insolvency or refusal to pay.

9. Payment Processing & Bank Details

Beneficiary: Søren P Nielsen, CPA (SkyAid client account)

EUR Receiving Account (Wise Europe SA):

  • Account holder: Soren Poppelgaard nielsen
  • IBAN: BE71 9673 1812 1869
  • SWIFT/BIC: TRWIBEB1XXX
  • Bank name and address: Wise, Rue du Trône 100, 3rd floor, 1050 Brussels, Belgium

Payment Reference: Your SkyAid Case ID / Booking reference.

Compensation is first received into our client account for the limited purpose of deducting fees and remitting the balance to you. We may hold funds briefly to verify there are no competing claims or chargebacks. Banking/transfer fees and currency conversion costs are deducted from your portion. We do not accept cash payments; alternative payout methods (e.g., SEPA, SWIFT, Wise) may be used.

Anti-Fraud Notice: SkyAid will not change bank details during an active case without a signed notice from [email protected] and confirmation via the client portal. If you receive different instructions, contact us before sending funds.

10. Termination

You may terminate within the cooling-off period as set out in Section 5. Thereafter, termination or withdrawal triggers the applicable withdrawal or success fee. SkyAid may terminate services for non-cooperation, non-payment, or material breach; fees earned up to termination remain due.

12. Data Protection (GDPR)

SkyAid processes personal data in accordance with applicable data protection laws, including the GDPR. Data may be retained for up to seven (7) years to comply with legal and accounting requirements. You may request access, rectification, or deletion where permitted by law by contacting [email protected].

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Netherlands. The parties shall first attempt to resolve disputes amicably. If unresolved, the dispute may be referred to arbitration in Amsterdam in accordance with applicable rules. Nothing in this clause prevents either party from seeking interim or conservatory measures where appropriate.

14. Final Provisions

These Terms constitute the entire agreement between you and Søren P Nielsen, CPA and supersede prior communications regarding the subject matter. If any provision is held invalid, the remainder remains in force. SkyAid may update these Terms by publishing a revised version on SkyAid.eu; continued use of the services constitutes acceptance of the updated terms, which apply to ongoing claims unless otherwise stated.

15. Additional Provisions

Force Majeure. SkyAid is not liable for delays or failure to perform due to events beyond reasonable control, including but not limited to court closures, government restrictions, carrier insolvency, strikes, or system outages.

Statute of Limitations. Time limits vary by jurisdiction: EU261/UK261 claims may range from two (2) to six (6) years; Montreal Convention claims generally two (2) years. You are responsible for providing timely information and documents; SkyAid is not responsible if a claim becomes time-barred due to late information.

Multiple Passengers. By submitting claims for multiple passengers, you warrant you are authorized to act for them and that they agree to these Terms. You remain responsible for applicable fees for all passengers you submit.

Communications. Official communications take place via email. You must keep your contact details current and monitor your inbox (and spam folder). Failure to respond may delay your claim.

Security Interest. You grant SkyAid a security interest/lien over compensation funds to secure payment of fees and costs due under these Terms.

Fair Public Communications (Non-Disparagement). You agree not to publish or encourage public statements that you know are false or misleading about SkyAid or Søren P Nielsen, CPA. Honest opinions and truthful reviews are permitted and this clause is not intended to limit lawful consumer feedback. If we notify you in writing that a public statement is demonstrably false and materially harmful, you will take reasonable steps to correct or remove it within forty-eight (48) hours. To protect our reputation, we may (a) request takedown from the platform, (b) publish a factual response, (c) suspend or terminate services, and (d) seek recovery of demonstrable losses caused by the false statement (including reasonable remediation and legal costs where permitted by law). Nothing in this clause prevents you from reporting concerns to regulators or exercising your legal rights.

No Review Leverage. You agree not to threaten or post negative reviews for the purpose of obtaining fee waivers or outcomes unrelated to service quality. Such conduct may be treated as a material breach and may result in suspension or termination of services.

No Waiver. Failure or delay to enforce any provision does not constitute a waiver of that provision or any other rights.

Severability. If any provision is held invalid, the remaining provisions continue in full force and effect.

16. Contact Information

Professional Representative: Søren P Nielsen, CPA
Platform: SkyAid (skyaid.eu)
Email: [email protected]

17. Acknowledgment

By using the SkyAid platform or submitting a claim, you confirm that you have read and understood these Terms; that you accept the fee structure, exclusivity, and withdrawal rules; and that you understand services are provided by Søren P Nielsen, CPA on a No Win, No Fee basis, save for the withdrawal fees set out in Section 5.

Submit your case

✅ No Win, No Fee

SkyAid Terms & Conditions

Effective Date: 7 September 2025  •  Version: 3.3
Start your claim

Parties & Agreement

These Terms and Conditions constitute a legally binding agreement between you (“Customer”, “Client”, or “you”) and Søren P Nielsen, CPA, operating the SkyAid platform (“SkyAid”, “we”, “us”). By using the SkyAid platform or submitting a claim, you agree to be bound by these Terms.

1. Services Provided

The SkyAid platform is operated by Søren P Nielsen, CPA. We provide professional services relating to flight compensation claims under EU261/UK261 and the Montreal Convention, including compensation, refunds, and reimbursements. Claim values may vary and may exceed €14,000 in certain cases.

Our services include claim assessment, evidence review, communication and negotiation with airlines or their agents, collection of funds, and legal escalation where appropriate.

2. Authorization & Assignment

By submitting a claim, you authorize Søren P Nielsen, CPA to act as your exclusive representative and assign to him the right to pursue, negotiate, and collect compensation on your behalf. You warrant that all information provided is accurate and complete and that you have authority to act for any passengers you list. This authorization remains effective until the claim is resolved or the agreement is cancelled in accordance with these Terms.

3. Fees & Payment

Services are provided on a No Win, No Fee basis. You owe no service fee unless compensation is obtained through the efforts of Søren P Nielsen, CPA.

  • Standard Claims: 20% of the total amount recovered.
  • Legal Proceedings Required: 45% of the amount recovered (includes legal counsel costs).
  • Minimum Fee: €75 per successful claim.
  • High-Value Claims: Fees apply as above but are capped at €5,000 per booking.

Fees may be deducted directly from recovered amounts before remitting the balance to you. We endeavour to pay your portion within five (5) business days after airline payment is received (up to ten (10) business days during peak periods). If an airline pays you directly, you must promptly remit the applicable fee to Søren P Nielsen, CPA.

4. Exclusivity

Upon submitting a claim, you grant Søren P Nielsen, CPA exclusive authority for twenty-four (24) months to manage the claim. During this period, you shall not pursue the claim through another service or directly with the airline. You must promptly inform us of any airline contact or offers. If you breach exclusivity and compensation is later obtained, SkyAid’s success fee remains due.

5. Withdrawal & Cancellation

Definitions: A claim is formally submitted when SkyAid delivers it to the airline through an official channel that provides proof of delivery. A claim is acknowledged when the airline confirms receipt, responds, or otherwise recognizes the claim.

Cooling-Off: You may cancel within twenty-four (24) hours of submission at no cost if SkyAid has not commenced work.

If you withdraw after the cooling-off period, the following applies:

  • After Work Has Started (before formal submission): Withdrawal fee of 5% of the claim value (minimum €75; maximum €5,000 per booking).
  • After Formal Submission: Withdrawal fee of 10% of the claim value (minimum €75; maximum €5,000 per booking).
  • After Airline Acknowledgment: Withdrawal fee of 20% of the claim value (minimum €75; maximum €5,000 per booking).
  • After Airline Settlement Offer / Substantive Response: The full success fee applies (20%, or 45% if legal proceedings are involved).
Example (Claim €9,000): Cancel after work starts → €450 due (5%). After formal submission → €900 due (10%). After acknowledgment → €1,800 due (20%). After airline offer → €1,800 (20%), or €4,050 if already in legal stage (45%).

6. Client Obligations

You agree to provide requested documents within seven (7) days; to refrain from contacting the airline about the claim; and to promptly notify SkyAid of any direct airline communications or payment offers. You must ensure all information is true and complete. Failure to cooperate may result in termination and the applicable fee becoming due under these Terms.

7. Our Rights

Søren P Nielsen, CPA may accept or decline a claim at his discretion. We will negotiate and settle claims in consultation with you, may engage legal counsel where appropriate, and may determine whether to escalate to legal proceedings. No outcome, timeline, or specific amount is guaranteed.

8. Limitation of Liability

To the maximum extent permitted by law, SkyAid’s liability is limited to the total fees you have paid to Søren P Nielsen, CPA in relation to the claim. SkyAid is not liable for indirect, consequential, exemplary, or punitive damages, nor for loss arising from airline insolvency or refusal to pay.

9. Payment Processing & Bank Details

Beneficiary: Søren P Nielsen, CPA (SkyAid client account)

EUR Receiving Account (Wise Europe SA):

  • Account holder: Soren Poppelgaard nielsen
  • IBAN: BE71 9673 1812 1869
  • SWIFT/BIC: TRWIBEB1XXX
  • Bank name and address: Wise, Rue du Trône 100, 3rd floor, 1050 Brussels, Belgium

Payment Reference: Your SkyAid Case ID / Booking reference.

Compensation is first received into our client account for the limited purpose of deducting fees and remitting the balance to you. We may hold funds briefly to verify there are no competing claims or chargebacks. Banking/transfer fees and currency conversion costs are deducted from your portion. We do not accept cash payments; alternative payout methods (e.g., SEPA, SWIFT, Wise) may be used.

Anti-Fraud Notice: SkyAid will not change bank details during an active case without a signed notice from [email protected] and confirmation via the client portal. If you receive different instructions, contact us before sending funds.

10. Termination

You may terminate within the cooling-off period as set out in Section 5. Thereafter, termination or withdrawal triggers the applicable withdrawal or success fee. SkyAid may terminate services for non-cooperation, non-payment, or material breach; fees earned up to termination remain due.

12. Data Protection (GDPR)

SkyAid processes personal data in accordance with applicable data protection laws, including the GDPR. Data may be retained for up to seven (7) years to comply with legal and accounting requirements. You may request access, rectification, or deletion where permitted by law by contacting [email protected].

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Netherlands. The parties shall first attempt to resolve disputes amicably. If unresolved, the dispute may be referred to arbitration in Amsterdam in accordance with applicable rules. Nothing in this clause prevents either party from seeking interim or conservatory measures where appropriate.

14. Final Provisions

These Terms constitute the entire agreement between you and Søren P Nielsen, CPA and supersede prior communications regarding the subject matter. If any provision is held invalid, the remainder remains in force. SkyAid may update these Terms by publishing a revised version on SkyAid.eu; continued use of the services constitutes acceptance of the updated terms, which apply to ongoing claims unless otherwise stated.

15. Additional Provisions

Force Majeure. SkyAid is not liable for delays or failure to perform due to events beyond reasonable control, including but not limited to court closures, government restrictions, carrier insolvency, strikes, or system outages.

Statute of Limitations. Time limits vary by jurisdiction: EU261/UK261 claims may range from two (2) to six (6) years; Montreal Convention claims generally two (2) years. You are responsible for providing timely information and documents; SkyAid is not responsible if a claim becomes time-barred due to late information.

Multiple Passengers. By submitting claims for multiple passengers, you warrant you are authorized to act for them and that they agree to these Terms. You remain responsible for applicable fees for all passengers you submit.

Communications. Official communications take place via email. You must keep your contact details current and monitor your inbox (and spam folder). Failure to respond may delay your claim.

Security Interest. You grant SkyAid a security interest/lien over compensation funds to secure payment of fees and costs due under these Terms.

Fair Public Communications (Non-Disparagement). You agree not to publish or encourage public statements that you know are false or misleading about SkyAid or Søren P Nielsen, CPA. Honest opinions and truthful reviews are permitted and this clause is not intended to limit lawful consumer feedback. If we notify you in writing that a public statement is demonstrably false and materially harmful, you will take reasonable steps to correct or remove it within forty-eight (48) hours. To protect our reputation, we may (a) request takedown from the platform, (b) publish a factual response, (c) suspend or terminate services, and (d) seek recovery of demonstrable losses caused by the false statement (including reasonable remediation and legal costs where permitted by law). Nothing in this clause prevents you from reporting concerns to regulators or exercising your legal rights.

No Review Leverage. You agree not to threaten or post negative reviews for the purpose of obtaining fee waivers or outcomes unrelated to service quality. Such conduct may be treated as a material breach and may result in suspension or termination of services.

No Waiver. Failure or delay to enforce any provision does not constitute a waiver of that provision or any other rights.

Severability. If any provision is held invalid, the remaining provisions continue in full force and effect.

16. Contact Information

Professional Representative: Søren P Nielsen, CPA
Platform: SkyAid (skyaid.eu)
Email: [email protected]

17. Acknowledgment

By using the SkyAid platform or submitting a claim, you confirm that you have read and understood these Terms; that you accept the fee structure, exclusivity, and withdrawal rules; and that you understand services are provided by Søren P Nielsen, CPA on a No Win, No Fee basis, save for the withdrawal fees set out in Section 5.

Submit your case