Terms And Conditions

These Terms and Conditions (the “Terms”) constitute the legally binding agreement between a customer (“Customer” or “you”) and Skyaid with regard to the provision of our Services. By accepting these Terms, you agree to be bound by them, any additional terms applicable to our Services you have selected, and the Skyaid Privacy Statement.

please contact us at support@skyaid.com or check out our FAQs.

1. USE AND NATURE OF OUR SERVICES

Use of our Services

By accepting these Terms and using our Services you affirm you are:

  • a natural person over the age of legal majority in your country of residence who can enter into legally binding agreements under applicable law.
  • authorized to enter into these Terms and any Service specific terms on your own behalf, and, where applicable, on behalf of other passengers.

Nature of our Services

Skyaid provides services to help passengers manage the impact of travel disruption. These services may change from time to time and include, but are not limited to, facilitating the processing of Claims on behalf of passengers before Airlines, enforcing air passengers’ rights (including, but not limited to, claiming compensation) arising from delayed or canceled flights, and/or other related issues.

Skyaid is not a law firm and is not acting as a lawyer on your behalf or providing you directly with legal services. Nevertheless, during the provision of our Services and in accordance with the Terms and Forms, Skyaid may engage with contract Lawyers or contract attorneys for the purpose of providing our Services.

Important Note: Until Skyaid OÜ is formally established in Estonia, all claims processing services are provided by Søren Poppelgaard Nielsen acting on behalf of Skyaid. Flight Compensation payments will be processed through Søren Poppelgaard Nielsen’s business account (IBAN: BE71 9673 1812 1869) until the Estonian entity is established, at which point all rights, obligations, and payment processing will transfer to Skyaid OÜ.

2. DEFINITIONS

In these Terms, the following defined terms shall have the meanings stated below:

“Skyaid Signature” means a signature provided by you on a screen, electronically via the online Skyaid signing tool, and considered the equivalent of a handwritten signature. In the event you are unable to provide a signature online, a handwritten or scanned signature may be provided.

“Skyaid” means the service provider operating under the Skyaid brand. Currently this refers to Søren Poppelgaard Nielsen until Skyaid OÜ is established in Estonia, at which point it will refer to Skyaid OÜ.

“Skyaid Third Party” means a person or entity under contract with Skyaid to assist in the provision of our Services either directly or indirectly to the Customer.

“Airline” means the commercial airline that operated the flight for which our Services may be provided.

“Air Passenger Rights Regulations” means any law, regulation, directive, international convention, or similar, whether issued on a state, federal, European Union, national, international, or regional level, and case law, upon which a consumer may claim monetary compensation, damages, or refunds in the event of overbooked, delayed, canceled, or otherwise disrupted flights or luggage-related issues.

“Assignment Agreement” means the document, in electronic or other format, requested by Skyaid on a case-by-case basis, whereby you and Skyaid agree that Skyaid shall become the owner of the Claim, subject to the terms of the Assignment Agreement, in order to collect and receive payments.

“Authority Document” means the document which authorizes Skyaid and/or a Skyaid Third Party to act on your behalf with regard to your Claim.

“Claim” refers to a request for monetary compensation, damages, or refunds from an Airline or another responsible party, made under relevant laws, regulations, or as a result of the party’s goodwill.

“Compensation Service” means the service whereby Skyaid, either by itself or together with Skyaid Third Parties, pursues a Claim on your behalf. This may include Legal Action.

“Customer” means you; the person who has accepted these Terms. The Customer may also be referred to as “Client”, or “Assignor” on some documents.

“Discretion” means that Skyaid has the right to make decisions with regards to the Claim. Our decisions are based on data, and are described further in section 4: How Skyaid makes decisions with regards to the Claim.

“Eligible Claim” means a Claim that Skyaid has assessed, at its sole discretion, and determined to be suitable for the provision of the Compensation Service.

“Eligibility Service” means the service provided by Skyaid to determine whether a Claim is an Eligible Claim.

“Flight Compensation” means the total amount of money, or other receivables (where accepted by Skyaid in its Discretion), paid by an Airline in relation to a Claim as compensation, refund, damages, settlement, a gesture of goodwill, or otherwise, to you or Skyaid as a result of the Compensation Services.

“Fellow Passenger” means any passenger who the Customer has included in the Form for receipt of Flight Compensation, such as a family member or passenger that traveled together with the Customer on the Airline.

“Form” means the Assignment Form, Authority Document, power of attorney, or other documents which enable Skyaid and Skyaid Third Parties to provide the Customer with our Services.

“Information Service” means Skyaid’s provision of flight information, airline information, airport information, other travel-related information, and information about air passenger rights under applicable Air Passenger Rights Regulations.

“Lawyer” means any attorney at law and/or law firm that Skyaid has contracted with for Legal Action or other legal services with regard to a Claim.

“Legal Action” means the preparation and filing of a Claim for judicial action, either by filing the Claim in court or before a government body, or handing over a Claim to a Lawyer.

“Legal Action Fee” means the additional fee of 15% that Skyaid charges you when Legal Action is required to obtain Flight Compensation. The Legal Action Fee is paid in addition to the Service Fee.

“Legal Expenses” means all fees incurred by, paid by, or awarded to you or Skyaid in furtherance of a Legal Action, including, but not limited to, attorneys fees, application fees, court and clerk costs, translation costs, bailiff’s costs, extrajudicial collection, or any other related fees and expenses.

“Our Fees” means the fees and charges specified in these Terms, being the Service Fee of 23% and the Legal Action Fee of 15% when applicable.

“Reassignment Form” means the document that you and Skyaid sign assigning the rights of your Claim back to you, or authorizing your Claim back to you.

“Service Fee” means the fee of 23% that Skyaid charges you when you receive Flight Compensation following the provision of the Compensation Service.

“Services” means any of our services, including, without limitation, the Eligibility Service, Compensation Service, or Information Service provided by Skyaid or a Skyaid Third Party to you in accordance with these Terms.

“Withdrawal” means the process set forth in the Withdrawal and Termination section by which the Customer withdraws from the Compensation Service or whereby Skyaid withdraws from the Compensation Service.

“VAT” means any system of value added tax.

3. THE ELIGIBILITY AND INFORMATION SERVICES

Getting Started

After you have accepted these Terms, Skyaid will provide you the Eligibility Service and Information Service to determine whether Skyaid believes, in its sole Discretion, you have an Eligible Claim.

If Skyaid makes this determination, Skyaid will provide you with the Form. The purpose of the Form is either to transfer the ownership of the Claim to Skyaid so that we may act in our own name, or to permit Skyaid to act on your behalf, so that we may engage either directly or indirectly with lawyers, the Airline or its representatives, and/or courts in order to obtain Flight Compensation.

Provision of the Information Service or Eligibility Service by Skyaid shall not constitute a binding offer to provide you with any other Services, including, without limitation, the Compensation Service.

4. COMPENSATION SERVICE

Submitting the Form

Prior to commencing the Compensation Service, you will be required to:

  • authorize your Skyaid Signature on the Form which will specify that you:
    • agree to receive the Compensation Service.
    • acknowledge that Skyaid will only claim Flight Compensation that is monetary, and that it is in Skyaid’s sole Discretion to accept travel vouchers and/or other services as Flight Compensation.
    • affirm that you are not pursuing the Claim by any other means either directly or through any other third parties and no legal dispute is directly or indirectly pending or expected between you and the Airline on the same matter.

If you have any existing engagement or assignments with regard to your Claim, you must cancel these immediately.

Upon receipt and review of the Form, Skyaid will confirm to you in writing, either by email or other written form, that Skyaid will commence the Compensation Service. Skyaid may decide, in its sole Discretion, whether to proceed with or reject the provision of the Compensation Service, or may request further information or documentation prior to commencement of the Compensation Service.

Commencing the Compensation Services

Where Skyaid has notified you in writing as stated above, Skyaid will provide the Compensation Service with the intention of obtaining Flight Compensation on your behalf.

You will provide Skyaid with all data or information that is required for the execution of the Compensation Service. You warrant that the data and information you provide is correct, complete, and true, and, where applicable, with the consent of Fellow Passengers.

Flight Compensation and Legal Action

On receiving your Form, Skyaid will prepare a request for payment and send it to the Airline and handle all further correspondence. For this part of the Compensation Service, if Flight Compensation is paid, you will be required to pay Skyaid the Service Fee of 23%.

If the Airline fails to pay Flight Compensation within a reasonable period after being notified by Skyaid, or should Skyaid, in its sole Discretion, assess that the Airline is unlikely to respond to a request for payment, Skyaid may initiate Legal Action.

In the event that Legal Action is initiated and Flight Compensation is paid, you will be required to pay Skyaid the Legal Action Fee of 15% in addition to the Service Fee of 23%, for a total fee of 38%.

If Skyaid or the Lawyer commences Legal Action to pursue a Claim, Skyaid will cover any Legal Expenses incurred during the Legal Action, even if the Legal Action is lost. For the avoidance of doubt, all reimbursements, including Legal Expenses and interest, shall belong to Skyaid.

You agree and acknowledge that the final outcome of Legal Action and obtaining Flight Compensation may take years.

How Skyaid makes decisions with regards to the Claim

Skyaid uses its Discretion in making decisions regarding whether to pursue the Claim during the Eligibility Service or at any time during the Compensation Service, including whether to pursue the Claim with Legal Action, to make or accept a settlement offer from the Airline, to withdraw the Claim.

Skyaid’s Discretion is based on a number of factors including, without limitation, the applicable Air Passenger Rights Regulations, the jurisdictions and court systems in which we may pursue the Claim, Legal Expenses and the likelihood that Skyaid may obtain or be obliged to pay Legal Expenses, the Airline’s historic behavior with similar Claims, the average length of time it may take to obtain Flight Compensation, the quality of the information that you have provided Skyaid with regards to the Claim, and Skyaid’s experience with similar Claims.

5. FEES AND PAYMENTS

Our Fees

Skyaid provides you with the Eligibility Service and Information Service free of charge.

Skyaid provides Compensation Service free of charge except where Skyaid is successful in obtaining Flight Compensation for you.

If Skyaid is successful, Skyaid will transfer the Flight Compensation to you, subject to Our Fees. During the interim period before Skyaid OÜ is established, payments will be processed from Søren Poppelgaard Nielsen’s business account:

Payment Account Details:

  • Name: Søren Poppelgaard Nielsen

  • IBAN: BE71 9673 1812 1869

  • Swift/BIC: TRWIBEB1XXX

  • Bank: Wise, Rue du Trône 100, 3rd floor, Brussels, 1050, Belgium

  • Service Fee: 23% of the Flight Compensation received

  • Legal Action Fee: An additional 15% of the Flight Compensation received when Legal Action is required

Total Fees:

  • Standard claims: 23% of Flight Compensation
  • Claims requiring Legal Action: 38% of Flight Compensation

In the event that the Flight Compensation is transferred directly from the Airline to you, you will:

  • as soon as reasonably practicable, inform Skyaid of the payment.
  • be invoiced and liable to pay Our Fees to Skyaid without unreasonable delay.

The Service Fee and the Legal Action Fee apply to any kind of settlement whenever Skyaid is able to obtain Flight Compensation whether obtained through court decision, settlement with the Airline, or where Skyaid has settled the Claim with the Airline.

6. WITHDRAWAL AND TERMINATION

Your Right of Withdrawal

If you qualify as a consumer under applicable consumer regulations, you have the right to withdraw from the Compensation Service within 14 days from the commencement of the Compensation Service for free and without the need to specify any reasons.

Due to the nature of the service provided, you agree that you cannot withdraw from the Compensation Service if Skyaid has informed you that the Airline has accepted the Claim.

Withdrawal of Compensation Service by Skyaid

Skyaid has the right to withdraw from the Compensation Service in the event of identifying obstacles beyond the control of Skyaid that prevent Skyaid from obtaining Compensation for you. These may include, but are not limited to, Airline insolvency, court closure, lockdown measures, low Flight Compensation value etc.

Termination of the Compensation Service

The Compensation Service will terminate when the Claim has been settled with the Airline, you have received the Flight Compensation, and all amounts payable by you to Skyaid, if any, have been paid.

7. DATA PROTECTION

All personal data collected during the provision of our Services will be subject to the Skyaid Privacy Statement and applicable data protection laws.

Client Correspondence and Access Rights
Skyaid handles all communication with Airlines and third parties at its discretion as part of the Compensation Service.
Customers may request a summary of the communication sent on their behalf. Skyaid is not required to share full legal correspondence, internal strategy documents, or third-party lawyer communications unless required by applicable law.

8. GENERAL PROVISIONS

Disclaimer of Warranties and Limitation of Liability

Our Services are provided ‘as is’. To the fullest extent permitted by law, Skyaid disclaims all warranties, either express or implied. Skyaid makes no representations or warranties that our Services will result in Flight Compensation.

Governing Law and Jurisdiction

These Terms shall be governed by Estonian law upon establishment of Skyaid OÜ. Until such establishment, these Terms shall be governed by Danish law as Søren Poppelgaard Nielsen is acting on behalf of Skyaid.

Entire Agreement

These Terms are the complete and exclusive statement relating to its subject matter and supersede all prior communications between you and Skyaid.

Contact Information

For questions regarding these Terms, please contact us at:

  • Email: support@skyaid.eu
  • During establishment phase: Contact through Søren Poppelgaard Nielsen

Updated: [3 june 2025]Version: 1.0